Returns & Refunds

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return eligibility

Items must be returned in the same condition in which they were received: unused, with any original tags, and in the original packaging. A receipt or proof of purchase is also required.

To request a return, contact support@vikingfactory.net. If your return is accepted, we will provide a return shipping label, the correct return address, and instructions for sending your item back. Returns sent without prior approval will not be accepted.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can review the issue and make it right.

Exceptions

Custom or personalized products, sale items, and gift cards cannot be returned. Contact us before starting a return if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original product. Once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If an order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be unused, with any original tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact support@vikingfactory.net.