Frequently Asked Questions

Standard delivery typically takes 2–5 business days. Available delivery estimates are shown at checkout. Processing times may vary during holidays, promotions, or periods of high order volume. See our Shipping Policy for details.

We currently ship to the United States, United Kingdom, Germany, France, Italy, and Spain.

A pre-order reserves an item before it becomes available. The estimated delivery window is shown on the product page and in your order confirmation. See our Shipping Policy for more information.

We offer a 30-day return policy. See our Refund Policy for eligibility requirements and return instructions.

No. Unless it is specifically listed in the product description, the grinder is sold separately.

Each jar holds approximately ⅛ oz (3.5 g).

Use the brush to remove small particles and keep the box and rolling tray clean.

Dimensions vary by product. Please refer to the specifications on each product page.

No. Viking Factory sells storage and accessory products only.

We do not currently offer custom engraving or personalization. You are welcome to personalize your box after purchase.

The default combination is 000. To set a new code, open the lock, slide and hold the reset button to the left, then turn the dials to your preferred combination. Release the reset button to save the new code. You can reset the combination at any time while the lock is open and set to the current code.

For security reasons, the combination cannot be reset without the current code. Replacement lock kits are available if needed.

Wipe the surface with a soft, slightly damp cloth and dry it promptly. Avoid abrasive cleaners, excess moisture, prolonged humidity, and direct sunlight. When not in use, store the box in a cool, dry place.